Terms and Conditions

01. Basic Information About the Services

SATIRIX LLC IS NOT A HEALTHCARE PROVIDER. We do not deliver medical care of any kind through the Services. From time to time we may refer or suggest that you consult licensed clinicians (“Providers”) through our affiliated medical practices. For anything concerning your personal health, always contact your Provider or another qualified professional directly. If you have or suspect you have a medical condition, contact a qualified professional or 911 immediately. Any medical advice you receive comes from the Provider, not from SATIRIX LLC.

Branded medications. For branded medications handled outside SatiRX's participating pharmacy lane, we help with access, coordination, and support, but the purchase, dispensing, fulfillment, shipping, and billing are managed by the relevant third-party pharmacy or manufacturer-affiliated program, as explained during checkout and prescription processing.

Privacy. See our Privacy Policy at https://satirx.com/privacy to learn how we collect and use your personal information.

Availability. We operate in the United States, and the Services are intended only for people located in U.S. jurisdictions where SatiRX offers them. Branded medication options may be available in every U.S. state, while some compounded medication offerings are currently unavailable in Alabama, Louisiana, and Mississippi. We do not provide those compounded offerings in those states and do not permit residents there to order them. We make no claim that the Services are appropriate or available outside the United States; if you access them from abroad, you do so at your own risk and are responsible for complying with local law, including export laws.

Eligibility. The Services are intended only for individuals aged 18 or older. If you are under 18, you may not use them. Meeting the age requirement does not guarantee access, and SatiRX may set additional eligibility criteria.

By using or accessing the Services, you represent and warrant that:

• you have fully read and understood these Terms; and
• you have the legal authority to accept these Terms and have not misrepresented your identity or provided false information to gain access.

You will also need a compatible device, internet access, and any necessary software.

Changes to the Terms. We may add or remove features, content, or functionality, and may suspend or end the Services at any time, with or without notice. We may also revise these Terms at our discretion without prior notice. Please review the Terms periodically. Changes take effect once posted unless the law requires otherwise, in which case we will use reasonable means to inform you. The “Last updated” date shows when the Terms were last revised. If you disagree with the Terms, your sole remedy is to stop using the Services; continued use after changes are posted means you accept them.

02. Registration and Accounts

You will need to create an account to use the Services. When you do, you agree to provide current, accurate, and complete information and to keep it up to date. If you do not, or if we reasonably suspect you have not, we may suspend or close your account. Keep your username and password confidential, do not share or transfer them, and do not create more than one account or use anyone else's. Change your password promptly if you think it has been compromised, and email us at support@satirx.com if you notice any unauthorized use or security breach. You are responsible for all activity under your account, and we may take any steps we consider reasonable to keep the Services secure.

03. Communications; Electronic Notices and Signatures

By creating an account, you agree to receive electronic communications from SatiRX (for example, by email, by SMS to a number you provide, or by notices posted within the Services). These may include operational messages about your account, such as password changes and transaction details. Your carrier's data, call, or messaging charges may apply. We may also send promotional messages such as newsletters, offers, and surveys; you can opt out of marketing emails at any time using the unsubscribe link.

Where a branded prescription is routed to an outside partner, you agree to receive communications from that partner and its service providers, whether directly or on our behalf, so your order can be completed and administered.

You understand that texts, calls, and emails may be unencrypted and could be read by an unauthorized party, including health-related details. SatiRX cannot guarantee the security of unencrypted communications and is not responsible for unauthorized access during or after they are sent.

You agree that electronic notices, disclosures, and other communications we send satisfy any legal requirement that they be in writing. Using your finger, a keypad, mouse, or another device to click a button or otherwise interact while accessing the Services counts as your signature and agreement, as if signed on paper. We recommend keeping copies of our communications. No third-party certification is needed for your electronic signature to be valid or enforceable.

04. Ownership and License

Ownership. As between you and us, SatiRX is the sole owner of all rights in the Services and their content, features, and functionality — including text, software, images, video, audio, design, and overall look and feel (the “Services Content”) — along with all related intellectual property rights. Except as these Terms allow or as we permit in writing, you may not reproduce, publish, distribute, modify, reverse-engineer, create derivative works from, display, republish, download, store, transmit, sell, or otherwise exploit any part of the Services or Services Content. Any modified or derivative version remains our exclusive property. You may not use any part of the Services for commercial purposes.

Marks. Names, logos, and similar materials shown in the Services may be trademarks or service marks (“Marks”) of SatiRX or its affiliates or licensors. You may not use them without our written permission, and all goodwill in the Marks remains with us.

Your license. Provided you comply with these Terms, we grant you a personal, limited, revocable, non-exclusive, non-transferable right to view and use the Services and Services Content for your own personal, non-commercial use as permitted here. No other rights are transferred to you, and we reserve everything not expressly granted.

Feedback. If you send us feedback about the Services, you grant us a worldwide, royalty-free, perpetual, irrevocable, transferable, sublicensable license to use, reproduce, modify, and otherwise exploit it for any purpose, in any media. Feedback is not confidential, and we may use it freely. “Feedback” means any ideas, suggestions, or know-how you share with us about the Services.

05. Restrictions on Use

When using or accessing the Services, you agree that you will not (and will not attempt to or help anyone else):

• Impersonate any person or entity or misrepresent your affiliation with one.
• Break any local, state, national, or international law, including export laws.
• Reverse-engineer, decompile, disassemble, or translate any part of the Services.
• Upload or spread viruses, trojans, or other harmful code that could damage devices, networks, data, or the Services.
• Use the Services in any way that infringes or violates someone else's intellectual property or other rights.
• Use bots, scrapers, or other automated tools to access the Services, or bypass measures we use to restrict access, without our written permission.
• License, sell, resell, transfer, distribute, or commercially exploit the Services or any content beyond what these Terms allow.
• Build competing products or services, or act in any way to our commercial disadvantage.
• Damage, disable, overburden, or otherwise interfere with the Services or any content.
• Use framing to enclose any trademark, logo, or part of the Services without our written consent.
• Post or share content that is unlawful, harmful, harassing, fraudulent, threatening, abusive, defamatory, obscene, hateful, discriminatory, or otherwise objectionable, that harms anyone's reputation, that incites violence, that is harmful to children, or that tries to harvest others' personal information.
• Harass, threaten, abuse, defame, or otherwise harm SatiRX or other users.
• Disrupt or attempt unauthorized access to the Services or any network.
• Circumvent or disable any security or technical protection we or our providers use.
• Remove or obscure any trademark, copyright, or other proprietary notices.
• Use manual or automated means to monitor or copy content for unauthorized purposes.
• Send unsolicited advertising, junk mail, chain letters, or spam without our written consent.
• Collect, aggregate, or reuse Services Content to build or feed a database, or otherwise use it beyond the scope granted here.

We may take any appropriate legal action, including referral to law enforcement, for unlawful or unauthorized use of the Services.

06. Third-Party Content and Services

The Services may include links, plug-ins, products, or features run by third parties (“Third-Party Services”). We do not control these and are not responsible for their content, products, or accuracy. We offer them only for convenience, and including them is not an endorsement. You use Third-Party Services at your own risk, and we are not liable for any loss or damage connected with them.

Any branded prescription product or savings program offered through a third-party pharmacy or manufacturer-affiliated program is a Third-Party Service, and that party's own terms will govern the medication transaction on matters not covered here.

07. Termination

We may suspend or end your rights and access under these Terms at any time, with or without notice, for any reason, including violations of these Terms. Provisions that by their nature should continue — such as the warranty disclaimers, liability limits, indemnification, dispute resolution, and miscellaneous terms — survive any termination.

08. Indemnification

You agree to indemnify and hold harmless SatiRX, its affiliates and subsidiaries, and their directors, officers, employees, contractors, licensors, suppliers, agents, and representatives from any and all third-party claims, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising from, or alleged to arise from: (i) your use of the Services or Services Content; (ii) your content; (iii) your fraud, violation of law, negligence, or willful misconduct; or (iv) your breach of these Terms. We may assume the exclusive defense of any such matter at your expense, and you agree to cooperate and not to settle without our written consent.

09. Disclaimer of Warranties

THE SERVICES AND SERVICES CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE.” SATIRX AND ITS AFFILIATES, SERVICE PROVIDERS, LICENSORS, AND SUPPLIERS, AND THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS (“RELATED PERSONS”) DISCLAIM ALL WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, TITLE, AVAILABILITY, SECURITY, ACCURACY OF DATA, AND FREEDOM FROM VIRUSES. WE DO NOT WARRANT THAT YOUR USE OF THE SERVICES WILL NOT INFRINGE THIRD-PARTY RIGHTS.

YOU USE ANY CONTENT OR INFORMATION FROM THE SERVICES AT YOUR OWN RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, NEITHER SATIRX NOR ITS RELATED PERSONS ARE LIABLE FOR LOSS OR DAMAGE FROM YOUR RELIANCE ON SUCH INFORMATION. WE DO NOT GUARANTEE THAT THE SERVICES WILL BE UNINTERRUPTED OR FREE OF ERRORS, DEFECTS, VIRUSES, OR SECURITY INTRUSIONS.

10. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, SATIRX AND ITS RELATED PERSONS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES — INCLUDING LOST REVENUE, PROFITS, GOODWILL, OR DATA, DEVICE DAMAGE, OR ANY PERSONAL INJURY OR EMOTIONAL DISTRESS — ARISING FROM YOUR ACCESS TO OR USE OF (OR INABILITY TO USE) THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY.

IN NO EVENT WILL SATIRX OR ITS RELATED PERSONS' TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS EXCEED $100.

Some jurisdictions do not allow certain warranty exclusions or liability limits, so some of these may not fully apply to you. Where the law permits such limits, they do apply.

11. Governing Law; Disputes; Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES YOU AND SATIRX TO RESOLVE DISPUTES THROUGH BINDING INDIVIDUAL ARBITRATION AND LIMITS HOW YOU CAN SEEK RELIEF. BY ACCEPTING THESE TERMS, YOU AND SATIRX EACH WAIVE THE RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS ACTION.

Governing law. These Terms and your use of the Services are governed by the laws of California, without regard to conflict-of-law rules. Subject to the arbitration requirement below, the state and federal courts located in Sacramento, California have exclusive jurisdiction over disputes that do not require arbitration, and you consent to that jurisdiction.

Informal resolution. Before filing anything, you agree to first try to resolve any dispute, claim, or controversy (a “Dispute”) informally by emailing support@satirx.com with a description. If we cannot resolve it within 30 days, you and we each agree to individual arbitration as described here.

Agreement to arbitrate. Disputes we cannot resolve informally will be settled by binding arbitration, except that either party may (i) bring an individual claim in small-claims court and (ii) seek injunctive or other equitable relief in court to protect intellectual property. You may opt out of arbitration by emailing support@satirx.com within 30 days of first accepting these Terms (or first using the Services); otherwise you waive the right to litigate most Disputes and to participate in class or representative proceedings. If a class-action waiver is held unenforceable for a given claim, that claim will proceed in the Sacramento courts while all others remain in arbitration.

Rules and process. Arbitration will be administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules and Supplementary Procedures for Consumer-Related Disputes, as modified by this section, and the Federal Arbitration Act governs interpretation and enforcement. A party starting arbitration must serve a written Demand for Arbitration per the AAA Rules. The arbitrator will be a retired judge or a licensed attorney chosen from the AAA roster; if the parties cannot agree within seven days, the AAA appoints one.

Location, decision, and fees. Unless agreed otherwise, arbitration takes place in the county where you live. Claims of $10,000 or less may be decided on documents alone unless a hearing is requested or required. The arbitrator's award will include the key findings, may be entered as a judgment in any court with jurisdiction, and must follow the Limitation of Liability section. If your damages claim is $75,000 or less, we will pay the AAA filing, administrative, and arbitrator fees unless the arbitrator finds the claim frivolous or brought for an improper purpose.

Changes and time limit. If we change this dispute-resolution section after you accept these Terms, you may reject the change by emailing support@satirx.com within 30 days. You and SatiRX may bring claims only individually, not as a class, and the arbitrator may not consolidate more than one person's claims. Any Dispute subject to arbitration must be started within one (1) year after it arises, or it is permanently barred.

Severability. Every part of these Terms applies to the fullest extent allowed by law. If a part cannot be enforced as written, it will be replaced with terms that most closely match its intent, and the remaining provisions stay in effect. Section headings are for convenience only.

12. Notice Regarding Apple

If you download any of our apps from the Apple App Store, you also agree to Apple's Licensed Application End User License Agreement. If there is a conflict, these Terms control.

13. Notice Regarding Google

If you obtain our app from the Google Play Store: (i) these Terms are between you and us only, not Google; (ii) your use must comply with Google Play's then-current Terms of Service; (iii) Google only provides the store where you obtained the app; (iv) SatiRX, not Google, is solely responsible for the app; (v) Google has no liability to you regarding the app or these Terms; and (vi) Google is a third-party beneficiary of these Terms as they relate to the app.

14. Refund Policy

Some products and services are sold on an automatically renewing subscription. For these, your payment method is charged at the intervals described at checkout until you cancel.

To avoid gaps in treatment, your renewal may be charged up to five (5) days before your next period begins, and shipments may go out up to five (5) days early around holidays or for other operational reasons that support continuity of care. SatiRX or affiliated providers may occasionally contact you to update your information or support your subscription.

You can cancel a subscription at any time by:

• Contacting our Customer Help Center with a cancellation request, or
• Managing your subscription through your online account.

Cancellation takes effect at the end of the current period, and your subscription renews automatically unless you cancel at least five (5) days before the renewal date. We do not refund partially used periods, though SatiRX may issue refunds case by case at its sole discretion.

This section applies only to amounts charged by SatiRX and products fulfilled through SatiRX-controlled workflows. For branded medications, the third-party pharmacy or manufacturer-affiliated program may have different billing, refill, and shipping timelines. If a Provider decides a branded medication is not appropriate for you, that workflow may be cancelled. Any SatiRX membership fee for access to branded medication is non-refundable, though you may cancel the membership prospectively.

15. Miscellaneous

No waiver. If we do not enforce a term, that is not a waiver of it or any other term, and any failure to assert a right is not a waiver of that right.

No agency. These Terms do not create any partnership, joint venture, employment, or agency relationship. You may not enter into any contract on our behalf or bind us in any way.

Remedies. You agree that violating these Terms causes us irreparable harm for which money damages are inadequate, and you consent to our seeking injunctive or equitable relief in addition to any other remedies available to us.

Assignment. You may not assign any of your rights under these Terms, and any attempt to do so is null and void.

California residents. You waive California Civil Code §1542, which provides that a general release does not extend to claims the releasing party does not know or suspect to exist at the time of the release and that, if known, would have materially affected the settlement. This release includes the criminal acts of others.

Entire agreement. These Terms are the entire agreement between you and us on this subject and supersede all prior communications and agreements, whether oral or written, except any other agreements you have entered into with us.

16. FSA/HSA Eligibility

Some SatiRX services may be reimbursable through a Health Savings Account (HSA) or Flexible Spending Account (FSA), depending on the treatment, medical necessity, and your individual plan's requirements.

We do not guarantee that any service or product is reimbursable under your HSA or FSA. It is your sole responsibility to confirm eligibility with your HSA/FSA administrator or benefits provider before purchasing or submitting claims.

On request, we may provide itemized receipts or superbills with standard details such as provider credentials, date of service, and general treatment descriptions, but we make no representation that they will meet your plan's specific requirements or that reimbursement will be approved.

We do not guarantee that separately billed branded medication charges, partner pharmacy fees, shipping, or other third-party charges are HSA/FSA eligible — that is determined by your plan administrator and the partner's documentation.

We are not responsible for denied claims, eligibility determinations, or any tax consequences from using HSA/FSA funds. If you pay with HSA/FSA funds, you confirm that you have consulted your plan administrator or tax advisor and accept full financial responsibility for all charges regardless of reimbursement.

17. Contact Us

If you have any questions about these Terms, please email us at support@satirx.com.

18. No Insurance Accepted; Financial Responsibility

SatiRX and our affiliated medical practices and Providers do not accept commercial health insurance and are not enrolled in federal or state programs such as Medicare or Medicaid. If you are covered by a government health plan, please consult a participating provider. By using the Services, you choose to obtain products and services on a cash-pay basis, outside any commercial insurance plan or government program, and you are solely responsible for the costs. You agree not to submit claims for reimbursement to any government program or commercial payor, and our practices and Providers will not submit claims on your behalf. This does not prevent you from pursuing coverage or savings offered directly by a third-party pharmacy or manufacturer-affiliated program for a branded medication, where available.

19. 90-Day Money-Back Guarantee

19.1 Overview

SatiRX offers a 90-Day Money-Back Guarantee (“Guarantee”) for eligible members who do not achieve measurable weight loss during their first 90 days of active membership, subject to the conditions below. This is a commercial satisfaction program only and is not a guarantee of any medical outcome or therapeutic result.

19.2 Eligibility Requirements

To qualify for a refund under the Guarantee, you must meet all of the following:

• (a) maintained an active, continuously paid SatiRX membership for at least 90 consecutive days from your first paid subscription period (the “Guarantee Period”);
• (b) logged your body weight in the SatiRX app at least once per calendar week during the Guarantee Period;
• (c) logged each dose of your prescribed medication in the app's tracker at least once per calendar week during the Guarantee Period;
• (d) your recorded weight at the end of the period is equal to or higher than your starting weight, as shown in the app;
• (e) completed your initial medical intake and kept an active prescription throughout the period;
• (f) not previously received a refund, chargeback, or credit from SatiRX; and
• (g) submitted your refund claim within fourteen (14) days after the period ends (see 19.5).

19.3 What Is and Is Not Covered

If approved, the refund covers the eligible charges you paid SatiRX during the 90-day period:

• (a) Compounded programs — the full amount paid to SatiRX for the compounded program, including medication, clinical review, prescription coordination, and related bundled services.
• (b) Branded or partner-routed pathways — where medication is billed separately by a third party, the full SatiRX membership fees paid during the period.
• (c) Other eligible SatiRX subscriptions — the SatiRX subscription or membership fees paid during the period, unless different offer-specific terms were disclosed at checkout.

19.4 Verification and Audit Rights

Eligibility is based solely on the data you log in the SatiRX app, which is self-reported and is not an independently verified medical record. SatiRX may:

• (a) review and audit all log entries for completeness, consistency, and plausibility;
• (b) deny or revoke a claim where entries appear incomplete, manipulated, duplicated, or unreliable in our reasonable judgment;
• (c) request additional verification, including a written attestation or documentation from a licensed provider; and
• (d) deny claims that do not fully satisfy Section 19.2.

SatiRX's determination of eligibility is final and binding, subject only to the dispute-resolution process in Section 11.

19.5 How to Submit a Claim

Email support@satirx.com within fourteen (14) days after your Guarantee Period ends. Include: (a) the email address on your SatiRX account; (b) a statement that you are requesting a refund under the 90-Day Money-Back Guarantee; and (c) any other information we reasonably request to verify your identity and eligibility. Claims submitted after the 14-day window will not be honored. Approved refunds are processed within ten (10) business days to your original payment method.

19.6 One-Time Use; Non-Transferable

The Guarantee can be redeemed only once per account, is non-transferable, and may not be combined with other promotional offers, discounts, or refund programs unless we state otherwise in writing.

19.7 Program Modifications and Discontinuation

SatiRX may modify, suspend, or discontinue the Guarantee at any time. If you have already started your Guarantee Period, the terms in effect when it began will continue through that period; for all other members, we will provide at least thirty (30) days' advance notice of material changes.

19.8 No Medical Guarantee

Nothing in this section is a representation or warranty that you will lose weight or achieve any particular health outcome. Results depend on numerous individual factors beyond our control, including adherence, diet, physical activity, metabolic factors, and physiology. This Guarantee is limited strictly to the commercial terms described above.